Cancellation & refunds

1. Cancelling at least 24 hours before

Cancel a confirmed consultation at least 24 hours before its scheduled start to receive a full refund of the consultation fee paid. The notice period is calculated using the confirmed appointment time in Indian Standard Time (IST). Sign in to My appointments and select Cancel, or contact us with your booking reference.

2. Late cancellation & missed appointments

Cancellations less than 24 hours before the session and missed appointments are not normally eligible for a refund. Contact support if an emergency or technical issue affected attendance so we can review the circumstances. This does not limit remedies available under applicable consumer law.

3. Rescheduling

You can request a different available slot through My appointments at least 12 hours before the scheduled start. Availability and any change limits shown for your appointment apply. For changes within 12 hours, contact support; a replacement slot is not guaranteed.

4. If we cancel or cannot provide the session

If we cancel your appointment or cannot provide the booked consultation because of an issue on our side, you may choose an available replacement slot or a full refund. You will not be required to accept a replacement instead of a refund.

5. Duplicate, failed or unconfirmed payments

If you were charged twice for the same booking, or money was debited without a confirmed appointment, contact us with the payment reference, date and amount. Once the payment records are checked, a verified duplicate or a payment for a service we cannot provide will be refunded. A bank debit notification alone may not mean that payment was captured successfully.

6. How refunds are processed

We initiate an approved refund within 2 working days of approval. Refunds are sent through the payment provider to the original payment method; we do not require a new payment to release a refund. After initiation, the amount usually appears within 5–7 working days, depending on the bank and payment method.

Cancelling an appointment is not proof that a refund has reached your account. Contact us for the refund status or reference. If the expected credit period has passed, send the booking and payment references so we can follow up. Never share your PIN, CVV or one-time password.

7. Completed consultations & separate services

Completed consultations are not normally refundable because a prediction or interpretation did not match an expected outcome. Astrology does not guarantee results. If the service was not delivered as described, contact us so we can investigate; applicable consumer rights continue to apply.

This policy covers Essential and Premium online consultations booked on this website. Pooja, havan and other separately quoted services require their own agreed scope, payment and cancellation arrangements before any payment is made.

8. Request help

Email support@dubeji.com or call +91 99365 05441. Provide the booking reference, appointment date, payment reference if relevant, and the reason for your request. Keep a copy of your cancellation request and any acknowledgement.